align box align box

Careers


A Career with Chorley Building Society

If you are interested in a career with Chorley Building Society, we would be delighted to hear from you.

This section lets you know whether we have any current vacancies and invites you to register your interest for future opportunities

Our recruitment is handled by our HR Manager which means that if you register your interest with us, your application will be considered for any relevant vacancy throughout the Society.

To apply for any role in Chorley Building Society, please complete our application form

Due to the regulated financial environment, your agreement to a credit check and a criminal record check will be requested in the event of you being conditionally offered any position. Chorley Building Society is an Equal Opportunities Employer.

Current Opportunities:


Head of Retail

Chorley Building Society has ambitious and exciting plans to enhance its retail distribution channels and retail products and services whilst continuing to offer member value. This role will be pivotal to the business achieving its growth ambitions and will play a lead role in building the Society’s retail products and services.



Main Duties and Responsibilities


Strategy and Planning

  • Translate the overarching strategic objectives in order to develop, execute and manage the Society’s retail strategy and tactical business plans;
  • Assess market conditions, define, recommend, implement and monitor the retail savings strategy whilst taking into account the market opportunity/growth potential, competitor activity, existing capabilities and risk appetite in order to gain and sustain the Society’s competitive edge and achieve all corporate objectives;
  • Agree target market selection and customer propositions within the Retail strategy;
  • Devise and agree the product selection, product pricing and sales mix within the Retail strategy;
  • Plan, organise, direct and control retail saving activities and resources in order to meet retail saving objectives;
  • Proactively communicate and embed the Retail strategy, working alongside other business departments as appropriate;
  • Assess, analyse, define, recommend, implement and follow up market intelligence, and marketing plans in order to meet retail saving strategic objectives;
  • Enhance the Society’s Market Share in its area of operation;
  • Compilation of business performance reports to key stakeholders including the Board, the Executive Committee and Risk Committee;

  • Branch Network

  • Identify member needs, initiate action and follow up in order to deliver outstanding member service through the direct, online, B2B and postal distribution channels.
  • Grow the member base and member value.
  • Identify training needs, recommend, guide, monitor and follow up in order to improve staff skills and competencies
  • Define and develop a member centric service and sales culture
  • Develop close and effective working relationship with various stakeholders across the Society
  • Ensure a consistently high level of product and service delivery across the branch network
  • Ownership and accountability for the end to end retail saving proposition
  • Contributes to enhancing the Society’s image and visibility in the market place
  • Review and control the branches operating costs within the budget in order to maintain cost control
  • Identify opportunities for broadening the Society’s distribution channels

  • Process Improvement

  • Leading strategic improvement initiatives.
  • Monitor and implement best practices across the department
  • Achieve best in class processes and process improvement efficiencies

  • Risk & Compliance

  • Promote and monitor the operational integrity of the Society’s retail saving operation ensuring operational resilience
  • First line of defence for all aspects of the retail savings operation, including undertaking quality control checks
  • Awareness of the operational risk associated with the role and the action to be taken to minimize the likelihood of operational risk occurring including risk identification, assessment, mitigation and control, loss identification and reporting.
  • Ensuring the Retail Department is compliant with the Society’s policy and procedures
  • Keeping up to date with all Financial Crime and Anti-Money Laundering Regulations and report any suspicious transactions to the Money Laundering Reporting Officer (MLRO)
  • Ensuring adequate records are maintained in accordance with regulatory requirements
  • Responsibility for financial Conduct Risk in retail and ensuring that the fair treatment of customers is central to the corporate culture before, during and after the point of sale
  • External relations / liaison with the Regulatory Authorities e.g. PRA, FCA, CML
  • Ensuring the principles of TCF are embedded as part of day to day role.
  • Deliver the external Society values as part of all interactions with customers.
  • Maintain knowledge and comply with all statutory and regulatory rules, guidance and codes of conduct
  • Identifying opportunities for continuous improvement of policy, processes and procedures.
  • Maintain and risk register for the Retail Savings Operation and capture all risk events and near misses on the events log within 48 hours of identification.

  • Carry out such other duties, which are consistent with the nature, responsibilities and expectations of the position.


    Regulatory Requirements

  • Discharge and comply with your regulatory responsibilities of any regulatory authority which is relevant to your role and/or to the Society including, but not limited to, the provisions of all regulations arising from the Financial Services and Markets Act 2000 (the “Act”).
  • Promptly disclose any wrongdoing to the Society, and/ or the Regulator as appropriate, or proposed wrongdoing by any employee, worker, director or other officer of the Society, including your own wrongdoing, and any matter which the Society might reasonably consider would affect your fitness and propriety.
  • Comply with all relevant Conduct Rules issued by the FCA and/or the PRA and are applicable to your role.
  • Maintain and renew any necessary certifications or authorisations required in order to satisfactorily perform any aspect of your role.
  • Consent to due diligence checks in accordance with the requirements of the Society and Regulator.

  • Technical skills, knowledge and experience requirements

  • This role is a certified role under the certification scheme.
  • Excellent understanding of retail savings and extensive related experience in the Financial Services sector.
  • In-depth understanding of business and functions related to a Retail Savings operation.
  • Able to analyse market conditions and identify opportunities for business
  • Ability to think strategically and lead the organisation and management of the Retail Savings team.
  • Must have strong PC and Software skills which to include Excel, Word and Power Point
  • Good general knowledge of various retail saving operations and retail saving products/services
  • Strong organisational and planning skills to be able to conceptualise and manage business change
  • Self-confidence to deal effectively at the highest levels including attending meetings of the Board of Directors to present Retail papers.
  • An outstanding team player with the ability to motivate and lead
  • Sound business sense and the ability to develop an understanding of the Society’s products and dynamics in the context of the savings market.
  • Strong written and oral communication skill gained in a financial services organisation.
  • Significant leadership and management experience

  • Part Time Customer Advisor

    Part Time, Monday to Friday, Saturday AM on a rota basis. Fixed term contract to cover maternity leave. Competitive Salary, Pro Rata Holiday allowance, Public Holidays, health care cash back scheme and High street discounts, pension.

    Being a Customer Advisor at the Chorley is about delivering outstanding customer service and ensuring every member counts. You will be working as part of the savings team where every day is different, and we all strive to be the best we can be. You will require excellent interpersonal, written communication and numerical skills, be able to adopt a common sense approach and have a can do attitude. You will need to demonstrate effective time management together with excellent customer service skills.

    In addition to a competitive salary and benefits package, you will be working as part of a team where teamwork, respect and integrity are our core values.

    Closing date Friday 17th November 2017.  In the first instance please email: tsmithson@chorleybs.co.uk

    Full Time Society Secretary, Head of Compliance and Data Protection Officer

    Full Time, Monday to Friday, 9am to 5pm

    Competitive Salary, performance related bonus, 27 days holiday plus public holidays, health cash plan scheme, pension, free on-site parking plus other benefits.

    We are currently recruiting for a full time, experienced Society Secretary, Head of Compliance and Data Protection Officer to join our Senior Management Team and support the achievement of our vision to be the provider of choice for savings and residential mortgages whilst remaining true to our mutual values.

    Reporting directly to the Finance Director, this role will be responsible for the FCA Senior Manager Function for all Compliance Oversight.

    This is a wonderfully varied role with a broad range of responsibilities to include but not be limited to:

  • Acting as Society Secretary for numerous Boards and Committees and ensure compliance with legislation and regulation appropriate to the position, including the AGM and UK Governance Code

  • Overseeing the compliance function to ensure that there are compliance arrangements regarding all relevant statutes, regulations and codes of practice, including but not limited to:
  • Current and new FCA requirements
  • Ensuring timely delivery of the compliance plan and to ensure appropriate reporting of progress and identified issues
  • Producing an annual/3 year rolling risk-based Compliance Plan for approval by the Audit Committee
  • Managing the relationship between the internal auditors and the Society


  • Acting as the Society’s data protection officer to ensure that there are compliance arrangements regarding all relevant statute including but not limited to:

  • Informing, advising and monitoring compliance on current and future data protection legislation
  • Leading with the delivery of a risk based approach to EU GDPR compliance preparation
  • Managing a programme of staff awareness training, to deliver compliance and foster a culture of data privacy within the organisation
  • Revising and leading data breach response and notification procedures


  • Professional Skills and Experience – Essential:

  • A working knowledge of the legal requirements of a Company Secretary in a Financial Institution
  • A working understanding of the regulatory environment faced by lending and savings institutions in the UK
  • Have a good understanding of the objectives and the assurance level required of a compliance function
  • A working understanding of prevailing Data Protection legislation
  • Demonstrable experience of senior stakeholder relations skills
  • Ability to write concise minutes


  • Professional Skills and Experience – Desired:

  • Experience of preparing an annual compliance plan for a financial institution
  • Managing an outsourced internal audit function
  • Has been a PRA/FCA authorised person


  • Personal Qualities

  • Firm believer in mutuality and an appreciation and desire to be part of the working culture of a mutual society
  • Ambitious leader looking to forge a long-term career path, hungry for professional challenges
  • Comfortable exercising independent and constructive judgement
  • Calm under pressure, strong character, not afraid to question current methods and suggest improvements
  • Positive attitude for professional self-improvement
  • You will require excellent interpersonal, written communication and numerical skills, attention to detail and have a desire to understand and the ability to interpret the regulatory rules and guidance adopting a can do attitude.

    In addition to a competitive salary and benefits package, you will be working as part of a team where teamwork, respect and integrity are our core values.

    In the first instance please email akos@chorleybs.co.uk

    Closing date Friday 3rd November 2017

    Full Time Compliance Monitoring Manager

    Competitive Salary, 25 days holiday, healthcare scheme, pension and free on site parking.

    We have an exciting vacancy for an Experienced Full Time Compliance Monitoring Manager to carry out compliance monitoring and help us, not only to continue to comply with all relevant standards, but also to promote successful business practices, protect our customers, deliver our strategic goals and uphold our core values. The Compliance Monitoring Manager’s overall responsibility is to provide second line compliance monitoring assurance for the business, conducting compliance monitoring and reporting all findings to the Audit Risk & Compliance Committee.

    Working at the Chorley is about delivering outstanding customer service and ensuring every member counts. You will be working as part of a small compliance team where every day is different, teamwork and respect is crucial and we all strive to be the best we can be. You will need to have;

  • a can do attitude, integrity and passion for compliance and the interests of our customers;
  • flexibility to adapt quickly to the needs of the business;
  • excellent report writing, communication and interpersonal skills to influence at all levels with plain, intelligible language;
  • strong analytical skills with a keen eye for detail for carrying out monitoring;
  • excellent time management skills to be able to deliver monitoring reports to plan; and
  • a strong knowledge of current financial services regulation, ideally holding an appropriate qualification in financial services / risk / compliance.
  • A relevant qualification in Financial Services such as CeMAP, or ICA Certificate in Compliance, is desirable, although not essential.

    For more information please email pkettleborough@chorleybs.co.uk

    Closing date: Monday 23rd October 2017

    Head of Marketing

    Full Time, Monday to Friday

    Competitive Salary, 27 days holiday plus Public Holidays, health care cash back scheme and High street discounts, pension

    We’re currently recruiting for a full time experienced Head of Marketing to join our Senior Management Team and support the achievement of our vision to be the provider of choice for savings and residential mortgages whilst remaining true to our mutual values.

    Chorley & District Building Society has ambitious and exciting plans to build its customer base and brand awareness. This role will be pivotal to the business achieving its growth ambitions and will play a lead role in communicating the Society’s products and services to new and existing members. You’ll need significant experience of working in a Marketing function with a financial services provider along with excellent interpersonal skills, strong written communication skills, with a keen eye for detail and analysis. You will be able to adopt a common sense approach and have a can do attitude. In addition to a competitive salary and benefits package, you will be working as part of a business where teamwork, respect and integrity are our core values.

    In the first instance please email kroby@chorleybs.co.uk

    Closing date Monday 16th October 2017.