CDBS

The Society is committed to providing you with a first class service but we recognise that there may be occasions when our service falls short of your expectations. If this happens please let us know and we will do everything we can to put things right.

Where to Start

If you have a complaint you can contact us in the following ways:-

• Telephone us on 01257 235006
• Call in to one of our branches and speak to a member of staff
• Put your complaint in writing and send it to Customer Relationship Manager, Chorley and District Building Society, Key House, Foxhole Road, Chorley PR7 1NZ
• Email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

It is our policy to deal with your complaint immediately and communicate with you by close of business on the day following receipt of your complaint.

Our complaints procedure has been designed to meet the requirements of the Financial Services Authority and the Financial Ombudsman Service.

The Next Step

If we cannot resolve your complaint within this time we will send you a written acknowledgement within five working days of having received it. Your complaint will be fully investigated and we will tell you the name of the person doing this. We aim to provide you with a response to the issues you have raised within 14 days but where this is not possible we will keep you informed of the progress of your complaint. We will send you a full detailed final response within eight weeks of the date of receipt of your complaint.

If you are not satisfied with this final response you have the option of contacting the Financial Ombudsman Service (F.O.S) at:

We will send you a leaflet detailing the FOS complaints procedure with our final response, you have up to six months to refer your complaint to FOS.