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Customer Relationship Manager As the Society's Customer Relationship Manager, my position enables me to be in regular contact with all the senior managers and directors to represent you our members. If you wish to discuss any of our products or services with me in person I can be contacted on 01257 235006 or by emailing
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We are committed to being customer focused in everything we say and do. We welcome your feedback and value your views, so tell us if you have had a great experience with us, if you have any ideas or suggestions we welcome them all! Customer Satisfaction We sincerely hope that you will at all times be satisfied with the service you receive from the Chorley Building Society. The Society continually strives to improve the service we offer and your feedback is important to us. One of the methods we use to monitor your feedback is by a Customer Satisfaction Questionnaire. The Society analyses these questionnaires monthly and has based the level of customer satisfaction felt by our members on the question "Would you recommend the Society to family and friends?" During 2008 over 90% of members who were asked that question said yes, they would recommend us to family and friends. However, we will not rest on our laurels and we are constantly trying to find new ways of improving our service to you, our customers.
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