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Service Standards

* This page is for the use of authorised UK mortgage intermediaries only. *

DIP / KFI Request

We will respond to your request within 24 hours of receipt.

Receipt of Application

We will contact you by 5pm to acknowledge receipt of any new application(s).

Initial Underwriting Assessment

We will contact you, within 48 hours of receiving an application, to confirm any outstanding information that is required.

Valuation Instructed

We will contact you, within 48 hours of receiving all outstanding information for an application, to confirm the validity of the information and to advise you that the valuation has been instructed.

Underwriting Completed

When the valuation report has been received, we will complete our underwriting processes and pass the case for offer. We will contact you, within 48 hours of receipt of the valuation report to confirm this.

Mortgage Offer

A copy of the mortgage offer and valuation report will be posted to you and your client. The solicitor copy is uploaded to them on the STARs system.


Once completion has taken place your procuration fee will be issued within 7 working days.