We’re Five Star Rated – AGAIN!

We’re very proud to announce that we have been awarded a five star rating in the Mortgage Broker Feedback survey, for the second time in a row!

The survey, which is conducted by Smart Money People, received feedback from almost 800 brokers regarding the last five lenders they dealt with.  Chorley Building Society was one of only 11 lenders to achieve the five star rating.

As well as achieving the five star rating, Chorley Building Society also received one of the highest Net Promoter Score from all the lenders in the survey, including large national banks and building societies.

Jacqueline Dewey, CEO of Smart Money People commented:
“Chorley Building Society have had a fantastic set of broker feedback for H1 2022, and at +95.7, their Net Promoter Score is exceptional. At Smart Money People we analyse thousands of broker comments as part of our twice yearly Mortgage Lender Benchmark to understand what brokers really value from the lenders they place business with, and it’s clear from Chorley’s results that they are ticking a lot of boxes.”

Customer Services Director, Kimberley Roby, commented:
“Yet again we’ve received amazing comments from the brokers and we really are very grateful that they have taken the time to complete the feedback.  We are so pleased with our Five Star rating and it really does mean a lot to us that Brokers recognise the personal service that the team deliver.”